Fraud Protection

Your Security Is Our Priority

We understand that in today's digital age, fraud can happen to anyone. We are committed to safeguarding your financial information and helping you stay protected against fraud. Here you'll find useful tips, tools, and resources to help you recognize, prevent, and respond to fraudulent activities.

How We Protect You

Fraud Monitoring
Our advanced fraud detection system constantly monitors your transactions for any unusual activity. If we spot something out of the ordinary, we'll alert you immediately, so you can take action quickly.

Real-Time Alerts
Stay in the know with instant notifications about your account activity. Receive text or email alerts whenever there's a large purchase, a new login, or other potentially suspicious behavior.

Multi-Factor Authentication
We utilize state-of-the-art encryption, multi-factor authentication (MFA), and secure login methods to protect your personal information and prevent unauthorized access.

Control Your Cards on Your Terms
Our CardProtect tool allows you to control and monitor your debit and credit cards, giving you the ability to turn your cards on/off at your discretion, add alerts, set spending limits based on location, amount, merchant type or transaction type, and more.



Common Types of Fraud

The best line of defense in preventing fraud is being able to detect it. Learn about the most common scams and how you can spot them.

Phishing

Phishing is a type of cyber-attack where criminals impersonate legitimate organizations to steal sensitive information.

Romance Scams

Romance scams involve a fraudster pretending to be romantically interested in someone to exploit them financially.

Lottery Scams

Lottery scams involve fraudulent communications claiming you’ve won a lottery or sweepstakes that you didn't enter.

Grandparent Scams

Occur when fraudsters impersonate a grandchild or family member in distress urgently needing money.

Cryptocurrency Fraud

Cryptocurrency fraud refers to schemes that trick individuals into investing in illegitimate or fake crypto opportunities.

What to do if you suspect fraud


  • Notify your bank and credit card issuers immediately so they can close your accounts.
  • Report the fraud to the Federal Trade Commission at ReportFraud.FTC.gov
  • Contact the fraud unit of the three credit reporting agencies. Place a fraud alert on your credit report and consider placing a credit freeze so the criminal can’t open new accounts. The fraud unit numbers are:
    • Equifax: (866) 349-5191
    • Experian: (888) 397-3742
    • TransUnion: (800) 680-7289
  • File a police report.
  • Make sure to maintain a log of all the contacts you make with authorities regarding the matter. Write down names, titles and phone numbers in case you need to contact them again or refer to them in future correspondence.

To learn more about fraud and identity theft prevention, visit the Federal Trade Commission’s scam alerts page at https://www.consumer.ftc.gov/features/scam-alerts.


If It Sounds Too Good

Post written by Paula Kurkowski, SVP/Director of Bank Operations

She didn’t even remember entering a sweepstakes, but she’d somehow managed to win – and win big! The excited caller informed Margaret that she’d won a sweepstakes and she would be receiving numerous valuable prizes including a flat screen TV, a complete living room furniture set, a laptop, a cruise…and the list went on.

In fact, there were so many prizes that they would be sending a delivery truck right to her doorstep! They scheduled the delivery for the following Tuesday at 10:00 am and the caller told Margaret she would be receiving a call from the driver the morning of the delivery to confirm her address and directions to her house.

Margaret was very excited but a little bit skeptical too. She’d heard about prize scams and knew if they asked for her personal information, such as bank account numbers or her Social Security number, she wouldn’t give it to them as it would be a sure sign of a scam.

At 7:30 am Tuesday morning, the driver called to let her know that he’d just passed Billings and was on the interstate driving east towards Miles City and was scheduled to arrive on time.

Ok, now this was starting to feel very real. They still hadn’t asked for personal information, and there’s no way a con artist from Nigeria would know how to get to Miles City, Montana!

Until now, Margaret had kept the news to herself because deep down she was still skeptical that it was real, but now that they were actually on their way to her house, it had to be real, right? Margaret asked a co-worker to meet her at her house to meet the delivery truck. After all, she would need help organizing all of the prizes.

At about 9:30 am, the driver called again to report a short delay in Forsyth. He was at the local tire store (Art’s Tires & Service) getting a tire fixed. He would be there soon, but now he would really have to rush her delivery to keep from being late to the next one in Glendive.

At a couple of minutes before 10:00 am, Margaret’s co-worker arrived at her house just in time to hear Margaret give a caller on the other end of her cell phone the last series of digits from a Green Dot card.

Margaret explained, “The driver was running late due to his flat tire, you see, and to speed up the process when he gets here, he asked me to give him the numbers off of the Green Dot cards over the phone so the delivery would be quicker and he could be back on the road sooner.”

And that’s how they did it.   

The scammers did their homework and gave Margaret little details to make the story real and believable. How would they know about Art’s Tires & Service if they weren’t actually in Forsyth? A quick internet search and Google maps, available to anyone in the world, is all the caller needed.

And the scammers didn’t ask Margaret for bank account information, her social security number, or any other type of personal information. Instead, she’d simply been asked to cover the small cost of the delivery fee which was “just a fraction of the value” of her prizes.

The easiest and safest way to pay the fee (for the scammer anyway) was to have Margaret purchase multiple Green Dot cards at Wal-Mart in the amount of $500 each.  She paid cash for the pre-paid cards and once the numbers were given to the scammers over the phone, they could use the cards online anywhere – or at least anywhere Visa and MasterCard are accepted.

How can you prevent this from happening to you?

This is a true story, although Margaret is not the victim’s real name, and this type of prize scam happens frequently. Educate yourself to prevent this from happening to you.

The Federal Trade Commission offers the following tips for preventing prize scams:

  • Scammers ask you to pay before you can claim your prize.
    Legitimate sweepstakes don’t make you pay a fee or buy something to enter or improve your chances of winning. Scammers might try to sound official and say it’s for “taxes,” “shipping and handling charges,” or “processing fees.” Don’t pay to claim a prize, and never give your checking or credit card number for a sweepstakes promotion.
  • Scammers ask you to wire money to “insure” delivery of your prize.
    Don’t do it. Legitimate sweepstakes don’t ask you to wire money. Once you wire money, you can’t get it back. The same goes for sending a check or money order by overnight delivery or putting money on a prepaid debit card.
  • Scammers send you a check and ask you to send some of the money back.
    But the check is fake, and you’re responsible for repaying the bank.
  • Scammers use the names of well-known companies for prize scams.
    Con artists often pretend to call from well-known companies to make themselves appear legitimate and gain your trust. If you don’t remember entering, you probably didn’t. If you think it may be legit, use a search engine to find the company’s real phone number. Call to confirm that you entered a contest before responding to any claims that you won.

Suspicious prize offers can be reported to the FTC by visiting their website at https://www.consumer.ftc.gov.

Be skeptical if something sounds too good to be true, it probably is.   


Romance Scams

Too Good to Be True Scams

Phone Scams

Lottery Scams