Lost or Stolen Cards
For lost or stolen Stockman Bank Visa Check Cards, call 1(866) 914-4595, or lock and unlock your personal debit card with CardProtect.
For lost or stolen Stockman Business and Personal Credit Cards, call 1(800) 367-7576.
We May Contact You
We have partnered with Fiserv’s Fraud Detection Center to monitor your debit card transactions for potentially fraudulent activity. This may include a sudden change in locale (such as when a US issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If fraudulent activity is suspected, you will receive either a two way text message or a phone call to validate the legitimacy of your transactions. Your participation in responding to our call or text is critical to prevent potential risk and avoid restrictions that may be placed on the use of your card.
- Our automated call or two-way text message* will ask you to verify recent transaction activity on your card.
- You’ll be able to respond via your touch tone keypad for the phone call or simply reply "Yes" or "No" to the two way text message.
- You’ll also be provided a toll-free number to call should you have additional questions.
Our goal is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times. In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.
*To enjoy the benefits of two-way text message alerts, we must have a current mobile phone number in our system.
How We Protect You
Big or small, we treat every account the same. That goes for the security of your accounts as well. We have a number of tools in place to help prevent and deter any fraudulent incidents.
Enhanced Online Security
We offer security for your Personal and Business accounts.
We verify your device, location, and Log In Credentials each time you log in.
We use 128-bit Secure Sockets Layer (SSL) encryption between your browser and our servers to protect all of your information.
To prevent unauthorized access and intrusion, we have implemented firewall software that keeps your accounts as secure as possible 24/7.
Protect Yourself and Your Business
When it comes to confidential information, you are the first and best line of defense. You have the power to control the information you wish to share. Below are tips to ensure your protection.
Protect your personal information
Never provide your personal or financial information over the phone or via the internet unless you are sure the request is legitimate. Never give out your IDs or passwords.
Secure your computer!
Anti-Virus, Anti-Spyware, and Firewall Software provide protection against malicious programs and information that may be embedded in websites, emails, or documents.
Always maintain current versions and updates offered by the software provider.
Properly dispose of old documents!
Always shred any bank statements, credit card bills/applications, and old credit or debit cards.
What To Do If You Are A Victim
Contact your local Stockman Bank immediately and alert us of the situation. In addition to contacting us, you should also contact one of the three major credit bureaus:
Equifax – Call: 1(800) 525-6285
Experian – Call: 1(888) 397-3742
TransUnion – Call: 1(800) 680-7289
For more information, visit the Federal Trade Commission (FTC) Identity Theft Center.
FAQ Center • Contact Us • FDIC.gov • FTC.gov