FAQs

To view your account number, you will first need to login to the Stockman Bank mobile app or stockmanbank.com.

MOBILE APP: From the accounts page, click on the account to view your Account History and transactions. Click the blue Details link to view your full account number.

WEBSITE: From the accounts page, click on the account to view your Account History and transactions. Click the Account Details dropdown to view your full account number.

Stockman Bank's Routing number is 092905249. You may need this important 9-digit number that identifies Stockman Bank when setting up direct deposit, automatic bill payments, and more.

You can find this on the top right corner within your desktop online banking or very bottom of the More menu within mobile online banking.

Debit Cards
For lost or stolen Stockman Bank Visa Check Cards, call 1(866) 914-4595, or lock and unlock your personal debit card with CardProtect.

Consumer Credit Cards
If you have lost or had your Stockman Bank Consumer Credit Card stolen, please take immediate action. To lock and unlock your personal credit card quickly, you can use CardProtect within the Financial Tools on the menu bar within your personal online banking. 

For reporting any fraudulent activity, you must call 1(833) 770-6070. This line is available Monday to Friday from 7 am to 5 pm MTN. If you need to call outside of these hours, you will need to have your Social Security Number available for call verification. 

Business Credit Cards

If you need to report your Stockman Bank Business Credit Card as lost, stolen or fraudulent activity, please call 1(833) 770-6070 and select option 2. This line is available Monday to Friday from 7 am to 5 pm MTN. If you need to call outside of these hours, make sure to have your company EIN ready for verification purposes.

Additionally, you can use SpendTrack to code your card as 'Lost / Stolen.' Doing so will trigger a new card to be sent to the address associated with your account.

Click here to reorder checks. Follow the instructions and your new checks will be sent to you! You will need to enter your account number and our routing number. Our routing number is 092905249.

You can also find the Order More Checks option within Financial Tools on the menu bar within your personal online banking.

If you or your business have recently moved, you can easily notify us by calling  your local branch, or stopping in to your local Stockman Bank!

You can also contact our Customer Service Center.

We have over 100 Stockman Bank ATM locations throughout the state of Montana that are free to use when you use your Stockman Bank debit card.

Yes, you will be charged a non-Stockman Bank ATM Fee of $1.00 in addition to the terminal fee charged by the ATM owner. To avoid ATM fees, use one of the many Stockman Bank ATMs located across Montana.

When you bank with us, your money stays in Montana to work for you and your community. You will be working with your fellow Montanans who understand our unique way of life. From our executive leadership to our front-line employees, our team is almost 900 strong. We grew up in this great state, received our education here, and are raising our families here. We know first-hand what it’s like to live and work in Montana because it’s our home too.

In addition to our exceptional array of personal and business banking services, we also offer Insurance and Wealth Management services. We are proud to be your full-service financial partner!

Investments offered through Stockman Wealth Management and insurance products offered through Stockman Insurance are not FDIC insured, are not bank guaranteed, and may lose value." 

To open a personal account, click here or stop by your local Stockman Bank.
You will need:

• a valid ID
• a physical address in Montana
  
• your date of birth
  
• social security number
  
• a minimum opening deposit (if required)

To open a business account, please stop by your local Stockman Bank.
You will need:

• your business tax ID number 
  
• certified articles of incorporation (LLC, LLP, Partnership Agreements, Corporate Resolutions, etc.)

No appointment necessary! Click here to open a personal account online.

You can also visit your local branch and they will assist you in opening an account. Keep in mind that this process can take up to 30 minutes. Please set aside enough time so we can serve all your banking needs and answer any questions as you get started. We welcome you to Stockman!

Not every account is the same! Check out the accounts we offer or stop by your local Stockman Bank to find out which is right for you!

With direct deposit, your pay check will go directly to your account. Never worry about losing a check again. Simply provide the payer with your account number and our routing number: 092905249.

If you have any questions, please call our Customer Service Center.

A Health Savings Account (HSA) is an account that is designed for people with a high deductible insurance plan looking for savings on health costs.

Please note that while your loan may be set up for autopay, if your payment is due on a Saturday, for instance, it will not process until the next business day. This means that the system will indicate your payment status as current only after it is processed on the following business day.

Yes, your payment will still pull as planned. The process times are next business day, but it will still show posted to your loan the date you have your autopay set up.  

Yes, you can still make online payments. Even if your loan status says past due on the day after a weekend or holiday, make sure to check your pending transactions to avoid any possibility of making a double payment.

A loan is a one time, lump-sum extension of credit for a specific amount that is to be paid back through periodic installments, with an agreed amount of interest.

A line of credit is different in that you are applying to have access to a specific amount of money, which can be used as needed over a period of time.

We offer a wide variety of customized Personal, Business, and Ag loans and lines of credit at competitive rates. The terms of these loans and lines vary, so call or stop in to your local Stockman Bank to find out more information!

Stop in or give us a call! You can always contact the loan officer who assisted you with your loan or stop by your local Stockman Bank. We are always willing to help you with any questions or concerns you may have regarding your loans.

You can also contact our Customer Service Center.

From start-up financing, to complex commercial loans and everything in between, we have you covered.

Learn more about the Business Loans we offer, or contact a Commercial Loan Officer to get started.

Can't access your account? Click here.

You can also contact our Customer Service Center.

Yes, you can set up alerts from your computer and tablet, and push notifications from your phone. Both alerts and notifications keep you up-to-date on your account activity.

To enroll in alerts from your desktop or tablet, log into your account and go to Access & Alerts > Text Banking and Alerts in the tool bar. Follow the prompts to set up your alerts.

To sign up for push notifications on your phone, log into your mobile app and click the Settings gear on the top right, then click Push Notifications.

Bill Pay is a convenient way to pay your bills online.

• Make payments to individuals or companies (e.g. utilities, credit cards, loan payments, friends, relatives, etc.).
• Set up recurring or one-time payments.
• Set up reminders for due dates and receive notifications when your payments have been sent.

To use Bill Pay log into your online banking, go to Financial Tools > Bill Pay, and follow the prompts. Bill Pay is also available in your Quick Actions as well as the Widget on the right-hand side.

In order to take advantage of Bill Pay, you must be enrolled in Online Banking.

Customers enrolled in Online Banking can sign up to receive their statements online! Our Online Statements are a FREE, safe and secure method to receive your statements. View, print and/or save for easy sharing with your accountant or for long-term storage, access up to 24 months of statement history from initial setup, and avoid mail fraud and mail theft. From your mobile app, select More > Statements & Images > Online Statements at the top of your screen. Follow the prompts to switch!

To enroll in alerts from your desktop or tablet, log into your account and go to Access & Alerts > Alerts on the menu bar.

In the right corner is a box called Text Message Banking. Click on the grey Update box at the bottom to designate your Primary Account and Transfer Account. You will also add the phone number(s) you wish to use to send messages about your accounts. This is a great service for those who don't use smart phones.

You can text the following commands to 454545:
BAL - Primary Balance
LAST - Last 5 transactions
TRANS - Transfer funds to primary account
STOP - Deactivate service
HELP - Help keywords

Debit Cards
For lost or stolen Stockman Bank Visa Check Cards, call 1(866) 914-4595, or lock and unlock your personal debit card with CardProtect.

Consumer Credit Cards
If you have lost or had your Stockman Bank Consumer Credit Card stolen, please take immediate action. To lock and unlock your personal credit card quickly, you can use CardProtect within the Financial Tools on the menu bar within your personal online banking. 

For reporting any fraudulent activity, you must call 1(833) 770-6070. This line is available Monday to Friday from 7 am to 5 pm MTN. If you need to call outside of these hours, you will need to have your Social Security Number available for call verification. 

Business Credit Cards

If you need to report your Stockman Bank Business Credit Card as lost, stolen or fraudulent activity, please call 1(833) 770-6070 and select option 2. This line is available Monday to Friday from 7 am to 5 pm MTN. If you need to call outside of these hours, make sure to have your company EIN ready for verification purposes.

Additionally, you can use SpendTrack to code your card as 'Lost / Stolen.' Doing so will trigger a new card to be sent to the address associated with your account.

If you received your debit card at a branch, it is already activated.

If you receive your card in the mail, it will arrive with a phone number on a removable sticker for you to call to activate it. Call the number provided and follow the step-by-step instructions. If your sticker is missing or removed, call 1(800) 992-3808. You can also set the PIN with this phone number.

Yes, we offer cards that provide you a convenient and safe way to quickly make purchases for your business! Learn more about our Business Debit Card or if interested, check out our options for Business Credit Cards.

Yes! To notify us that you will be traveling, you can utilize the Travel Plans feature within CardProtect for both personal debit and credit cards.

To make a Travel Notice:

1. Log in to Online Banking.
2. Go to Financial Tools in the navigation bar and click Card Protect. You can also find CardProtect on the right side of the screen in Quick Actions on your desktop.
3. Under Manage Card, you will find Manage Travel Plans.
4. Follow the prompts to notify us of your travel plans.

If you need assistance with Debit Cards, please contact your local bank.

For assistance with Credit Cards, please call 1(833) 770-6070.

• Personal Credit Cardholders can utilize CardProtect to find any of this information.
• Business Credit Cardholders can utilize SpendTrack to find any of this information.
• Contact Cardholder Customer Service at 1(833) 770-6070or visit their website.

Yes, we offer cards that give you the purchasing power you need to take care of life. Current customers can learn more about our Personal Credit Cards here.

CardProtect is an entire suite of tools that help keep your personal debit/credit card safe and secure! To find CardProtect within online banking, go to Financial Tools > CardProtect.

If you lose your personal debit/credit card, simply turn your card off. When you find your card, simply turn it back on!

Travel Plans can also be managed within CardProtect to let us know when your card will be used during traveling.

Click here to learn more about CardProtect.

If you misplace your personal debit or credit card, login to your online banking and click on Financial Tools > CardProtect on the menu bar. Choose the card you want to block and toggle the ‘Card is ON’ option to 'Card is OFF' to put a temporary block on transactions.

All transactions will be temporarily blocked except pending and recurring transactions.

Once you find your card, log into your online banking and click on Financial Tools > CardProtect on the menu bar. Choose the card you want to unblock and toggle the ‘Card is OFF’ option to 'Card in ON' to lift the temporary block on transactions.

You can block your card as often as you want, in seconds, through Financial Tools > CardProtect on the menu bar.

Yes, you can set Controls and Alerts through CardProtect within your online banking. Click into Financial Tools > CardProtect on the menu bar. Choose the card you want to add the alerts on, select Controls and Alerts to set Controls for Locations, Merchant Types, Transaction Types, and Spend Limits. To receive any card alerts, you need to have notifications for the app turned on. On your phone, go to Settings > Notifications, scroll down to find the Stockman app, and ensure Allow Notifications is turned on.

Cash Management Support:

Monday - Friday 7:30am - 5:30pm excluding bank holidays.
Phone: 1 (855) 818-4517
Email: ebiz@stockmanbank.com

Your Cash Management Specialist will contact you with your Username when set up is complete.

If you know your username but don't have a password, contact your local branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30am - 5:30pm excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

Select eBiz from the Login menu and click the link Forgot eBiz Password. Follow the steps to retrieve your username and reset your password. You can also contact your local Stockman branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

Contact your local Stockman Bank or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: (855) 818-4517
Email: ebiz@stockmanbank.com

You may not have access to eBiz at this time depending on what access you have been granted by the account owner. Contact your local Stockman Bank or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

Cash Management (eBiz Online Banking) is designed for businesses with a high level of account activity that require advanced online tools to run efficiently.

Small Business Online Banking is a self-service solution designed with payment capabilities suitable for most small to medium sized businesses.

Yes, you can grant use of Cash Management services to your employees! A Cash Management Specialist will work with you to customize each employee’s access.

Yes! Information from the accounts and services in your eBiz can be downloaded to your computer and then imported into your software application. Some accounting software may support importing of data to your eBiz account.

Remote Deposit Capture allows you to deposit checks electronically right from your business. Stockman Bank provides the scanner and software. Checks are scanned and sent electronically.

• Save time spent processing deposits.
  • No deposit slip required.
  • No endorsement required.
• Improved funds availability.
• Reduce the risk of check fraud with faster check clearing.
• Eliminates trips to the bank and deposits can be made when it is convenient for you.

Verify that the scanner is plugged in and turned on. Check all connections from the computer to scanner. Log out and back in to try again.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

An email confirmation of the deposit error will be required.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.co ebiz@stockmanbank.com

If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.

If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.

Yes! Information from services in your eBiz can be downloaded to your computer and then imported into your software application.

You must keep the checks in a secure location for 30 days. After 30 days the checks must be destroyed.

Look for items that scanned but the amount does not match what the check was written for.

Individual handwriting on checks will very commonly be the cause of this problem. When you click “review” to review your deposit, items that had an amount read error can be resolved by clicking on the item image. A pop up screen then provides you the option of correcting the amount for that particular check.

Another reason the deposit may be out of balance is that the deposit total entered was incorrect.

Try cleaning the machine rollers using the instructions provided in the machine’s user manual.

Try to make the batches of checks being run through the machine smaller.

Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.