FAQs
Help Center Contact UsFind the answers to commonly asked questions from our customers and community. If you do not find the answer to your question below, please contact us or call Customer Service at 1 (877) 300-9369 to speak to one of our friendly representatives. Our Customer Service hours are 7:00am - 6:00pm, Monday through Friday, and 9:00am - 1:00pm Saturdays, excluding bank holidays. We are here to help!
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
I made a deposit and it is not showing on the Merchant Capture screen. What should I do?
If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.
If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.
- Remote Deposit Capture (EDirect)
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