FAQs

Help Center Contact Us

Find the answers to commonly asked questions from our customers and community. If you do not find the answer to your question below, please contact us or call Customer Service at 1 (877) 300-9369 to speak to one of our friendly representatives. Our Customer Service hours are 7:00am - 6:00pm, Monday through Friday, and 9:00am - 1:00pm Saturdays, excluding bank holidays. We are here to help!

Top FAQs

Debit Cards
For lost or stolen Stockman Bank Visa Check Cards, call 1(866) 914-4595, or lock and unlock your personal debit card with CardProtect.

Credit Cards
For lost or stolen Stockman Business and Personal Credit Cards, call 1(800) 367-7576.

Stockman Bank's Routing number is 092905249. You may need this important 9-digit number that identifies Stockman Bank when setting up direct deposit, automatic bill payments, and more.

Our Central Customer Service hours are 7:00am - 6:00pm, Monday through Friday, and 9:00am - 1:00pm on Saturdays, excluding bank holidays. Give us a call at 1 (877) 300-9369 during these hours to speak to one of our friendly representatives.

Click here to reorder checks. Follow the instructions and your new checks will be sent to you! You will need to enter your account number and our routing number. Our routing number is 092905249.

If you or your business have recently moved, you can easily notify us by calling or stopping in to your local Stockman Bank!

We have over 100 Stockman Bank ATM locations throughout the state of Montana that are free to use when you use your Stockman Bank debit cards.

Yes, you will be charged a non-Stockman Bank ATM Fee of $1.00 in addition to the terminal fee charged by the ATM owner. To avoid ATM fees, use one of the many Stockman Bank ATMs located across Montana.

If you make a deposit at a Stockman Bank branch ATM before 12:00 noon on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit at an ATM after 12:00 noon on a business day that we are open or a non-business day, we will consider that deposit was made on the next business day. Please note our holiday closures this year.

Yes, we offer a variety of online banking services for all of our business customers. Click here to see all of the services that we provide!

Yes, Stockman Bank is insured by the FDIC.

New Account

You have many choices when it comes to choosing a bank. As Montana's largest privately-held, family owned bank, we are proud to offer a banking experience that puts you, our customer, at the center of all we do. Stockman Bank offers you the convenience and ease of banking when, where, and how you want, giving you the time and freedom to enjoy this great Montana life.

Our commitment extends beyond our bank walls. Over the past year, we are proud to have contributed more than $1.5 million to Montana community organizations. More importantly, our employees contributed thousands of volunteer hours to events and organizations in their communities. To learn more about us, click here.

To open a personal account, click here or stop by your local Stockman Bank.
You will need:

  • a valid ID
  • a physical address in Montana
  • your date of birth
  • social security number
  • a minimum opening deposit (if required)

To open a business account, please stop by your local Stockman Bank.
You will need:

  • your business tax ID number 
  • certified articles of incorporation (LLC, LLP, Partnership Agreements, Corporate Resolutions, etc.)

No appointment necessary! Click here to open a personal account online.

You can also visit your local branch and they will assist you in opening an account. Keep in mind that this process can take up to 30 minutes. Please set aside enough time so we can serve all your banking needs and answer any questions as you get started. We welcome you to Stockman!

Not every account is the same! Check out the accounts we offer or stop by your local Stockman Bank to find out which is right for you!

Yes, your debit card will be ordered when you open an account. Some of our locations now offer Instant Issue debit cards. Contact your local Stockman Bank to find out if your branch offers Instant Issue.

With direct deposit, your pay check will go directly to your account. Never worry about losing a check again. Simply provide the payer with your account number and our routing number: 092905249.

If you have any questions, please call our Customer Service Center.

A Health Savings Account (HSA) is an account that is designed for people with a high deductible insurance plan looking for savings on health costs.

Loans

From start-up financing, to complex commercial loans and everything in between, we have you covered.

Learn more about the Business Loans we offer, or contact a Commercial Loan Officer to get started.

Stop in or give us a call! You can always contact the loan officer who assisted you with your loan or stop by your local Stockman Bank. We are always willing to help you with any questions or concerns you may have regarding your loans.

You can also contact our Customer Service Center.

A loan is a one time, lump-sum extension of credit for a specific amount that is to be paid back through periodic installments, with an agreed amount of interest.

A line of credit is different in that you are applying to have access to a specific amount of money, which can be used as needed over a period of time.

We offer a wide variety of customized Personal, Businessand Ag loans and lines of credit at competitive rates. The terms of these loans and lines vary, so call or stop in to your local Stockman Bank to find out more information!

We offer a wide variety of loans that can be customized to fit your unique situation. From auto and equipment loans, to real estate/home mortgage and home equity lines of credit, we offer customized Personal, Business, and Ag loans at competitive rates. Call or stop in to your local Stockman Bank to get started today!

Online Banking

Click here to enroll in Online Banking.

Can't access your account? Click here.

To speak with a customer service representative, call 1 (877) 300-9369 during Customer Service hours.

Yes, you can set up alerts from your computer and tablet, and push notifications from your phone. Both alerts and notifications keep you up-to-date on your account activity.

To enroll in alerts from your desktop or tablet, log into your account and go to More Services > Text Banking and Alerts in the tool bar. Follow the prompts to set up your alerts.

To sign up for push notifications on your phone, log into your mobile app and click More at the bottom of your screen. Click the Settings gear, then click Push Notifications.

Bill Pay is a convenient way to pay your bills online.

  • Make payments to individuals or companies (e.g. utilities, credit cards, loan payments, friends, relatives, etc.)
  • Set up recurring or one time payments
  • Set up reminders for due dates and receive notifications when your payments have been sent
  • Send money to family, friends and others you trust with Zelle®

In order to take advantage of Bill Pay, you must be enrolled in Online Banking. To use Bill Pay:

  1. Log in to Online Banking
  2. Go to Pay Bills in the navigation bar
  3. Follow the prompts to sign up

Customers enrolled in Online Banking can sign up to receive their statements online!
Our Online Statements are a FREE, safe and secure method to receive your statements. View, print and/or save for easy sharing with your accountant or for long-term storage, access up to 24 months of statement history from initial setup, and avoid mail fraud and mail theft.
From your mobile app, select More at the bottom of your screen and choose Online Statements. Follow the prompts to switch!

To enroll in alerts from your desktop or tablet, log into your account and go to More Services > Text Banking and Alerts in the tool bar.

In the right corner is a box called Text Message Banking. Click on the grey Update box at the bottom to designate your Primary Account and Transfer Account. You will also add the phone number(s) you wish to use to send messages about your accounts. This is a great service for those who don't use smart phones.

You can text the following commands to 454545:
BAL - Primary Balance
LAST - Last 5 transactions
TRANS - Transfer funds to primary account
STOP - Deactivate service
HELP - Help keywords

Learn more about Zelle®

Debit Cards

Debit Cards
For lost or stolen Stockman Bank Visa Check Cards, call 1(866) 914-4595, or lock and unlock your personal debit card with CardProtect.

Credit Cards
For lost or stolen Stockman Business and Personal Credit Cards, call 1(800) 367-7576.

It's simple! All you need to do is call or visit your local Stockman Bank.
Some of our locations offer Instant Issue! Contact Us or call your local Stockman Bank to find out if your branch offers Instant Issue.

If you received your debit card at a branch, it is already activated.

If you receive your card in the mail, it will arrive with a phone number on a removable sticker for you to call to activate it. Call the number provided and follow the step-by-step instructions. If your sticker is missing or removed, call 1(800) 992-3808. You can also set the PIN with this phone number.

Yes, we offer cards that provide you a convenient and safe way to quickly make purchases for your business! Learn more about our Business Debit Card.

Yes! We may contact you if we notice suspicious activity on your account. To protect your account, we have partnered with Fiserv’s Fraud Detection Center to monitor your debit card transactions for potentially fraudulent activity. This may include sudden change of locale (such as when a US issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. To learn more about how we protect you, check out our Security Center.

Contact us right away. Call 1 (877) 300-9369 during customer service hours. You can also stop by one of our bank locations where we can assist you.

Yes! To notify us that you will be traveling, please call your local bank.

For Credit Cards, please call 1 (800) 367-7576 and let a customer service representative know about your travel plans.

Contact Cardholder Customer Service at 1(800) 367-7576 or visit their website.

CardProtect

CardProtect is an entire suite of tools that help keep your debit card safe and secure!
If you lose your debit card, simply turn your card off. When you find your debit card, simply turn it back on!
Click here to learn more about CardProtect.

If you misplace your debit card, login to the mobile app and click on the Manage My Cards feature. From there, choose the card you want to block and select the ‘Block My Card’ option to put a temporary block on transactions.

All transactions will be temporarily blocked except pending and recurring transactions.

Once you find your card, log back in to the mobile app and click on the Manage My Cards feature. From there, choose the card you want to unblock and change the ‘Block My Card’ option to lift the temporary block on transactions.

You can block your card as often as you want, in seconds, through the mobile app.

Yes, you can set a number of limits on debit cards:

  • Transaction Amount Limits – Block card transactions and ATM withdrawals over an amount you set if they are equal to or less than our preset limit.
  • Locations Limits – Block card present transactions outside a selected area.
  • Merchant Limits – Block card present transactions at certain types of merchants.

Mobile Check Deposit

Mobile deposits are convenient and easy. Follow the steps below:

  1. Launch the Stockman Bank app and log in
  2. Endorse the back of the check. You must write "For Mobile Deposit only at Stockman Bank" followed by your signature.
  3. Choose Check Deposit
  4. Choose the account where your funds will be deposited.
  5. Enter the amount of the check, which must be greater than $1.00.
  6. Take a photo of the front of the check and the back of the check. 
  7. Once both sides are captured correctly, click Confirm. You can check the status of the deposit anytime.

Important Tips for Making a Mobile Check Deposit:

  • Make sure the background has a strong contrast to the check.
  • Make sure the entire check is in the photo – both front and back.
  • Make sure the photo is well lit and in focus.
  • Be certain to have the proper endorsement.

*Mobile check deposits are not open to everyone. You may need to meet certain criteria to participate. Please check with your banker for more information.

We recommend you retain the check for 30 days or until the check clears. The check should be destroyed after 30 days.

Your current limit can be located by tapping in the Amount field on the Check Deposit screen within the mobile app. We have established limits on the dollar amount and/or number of Check Images that you can deposit through the service.

If you attempt to use the service to initiate a deposit in excess of these limits, we may reject your deposit. Limits vary based on tenure, non-sufficient funds (NSF), and average monthly deposit balance.

We reserve the right to modify limits from time to time.

Most checks are accepted as long as they are clear and have a routing number and account information. See a complete list here.

Important Tips for Making a Mobile Deposit: 

  • Make sure the background has a strong contrast to the check
  • Make sure the entire check is in the photo – both front and back
  • Make sure the photo is well lit and in focus

 

Your funds are available the next business day if you deposit before 4:00 pm. Deposits received after 4:00 PM may not be processed until the next business day and will generally receive credit the following business day after it has been processed.

For example, if you make a deposit before 4:00 PM on a Tuesday, funds are generally available on Wednesday. However, if you make a deposit after 4:00 PM on a Tuesday, funds are generally available on Thursday.

A check will be rejected straight away if the front, back or endorsement on the check cannot be read.

Important Tips for Making a Mobile Deposit:

  • Make sure the background has a strong contrast to the check
  • Make sure the entire check is in the photo – both front and back
  • Make sure the photo is well lit and in focus

Cash Management

Cash Management Support:

Monday - Friday 7:30am - 5:30pm excluding bank holidays.
Phone: 1 (855) 818-4517
Email: ebiz@stockmanbank.com

Your Cash Management Specialist will contact you with your Access ID when set up is complete.

If you know your username but don't have a password, contact your local branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30am - 5:30pm excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

Select eBiz from the Login menu and click the link Forgot eBiz Password. Follow the steps to retrieve your username and reset your password. You can also contact your local Stockman branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

Contact your local Stockman Bank or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

You may not have access to eBiz at this time depending on what access you have been granted by the account owner. Contact your local Stockman Bank or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

eBiz Services

eBiz is our full suite of Cash Management products and services. These services are designed to help you manage your cash and operate more efficiently. Whether you have a large or small business, our Cash Management Specialists can help.

Cash Management (eBiz) is available to any bank customer with a business account.

Contact your local Stockman Bank to speak with one of our Cash Management Specialists. They will gladly work with you to set up a Cash Management package that suits your business.

Yes, you can grant use of Cash Management services to your employees! A Cash Management Specialist will work with you to customize each employee’s access.

Yes! Information from the accounts and services in your eBiz can be downloaded to your computer and then imported into your software application. Some accounting software may support importing of data to your eBiz account.

Check out our Cash Management page to learn more about the full suite of eBiz Cash Management products and services we offer!

ACH Services

Automated Clearing House (ACH) services allow you to originate electronic payments and deposits directly from your business account(s), including Payroll (Direct Deposit), Accounts Payable and Accounts Receivable (Consumer or Corporate). As well as: Direct Deposit Payroll processing for your employees. Accounts Payable origination for expense reimbursements, dividends, flex spending, utility payments and other automatic or recurring payments. Accounts Receivable origination for client billing, membership dues, donations and other recurring receivables. Transfer funds between your accounts held at other banks in the USA. Receive ACH confirmation emails.

If you want to submit a next-day ACH, it must be submitted no later than 5:00 PM. If it is after 5:00 PM, the file effective date must be the following business day. If the file must go out tomorrow, same day ACH services are available at an additional cost and must be processed by 1:30 PM.

File not Originated: Memopost Completed with Errors
Funding account has insufficient funds: Transfer funds to cover the file and resubmit

Message from webpage
Transfer to Amount Exceed the Template Amount Range.
The template limit can be increased for this instance with email confirmation from an authorized company representative. Contact your local branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

Contact your local Stockman Bank to speak with one of our Cash Management Specialists. The specialist will work with you to add the additional services your business needs.

If the first number of the routing number is a 5, it is an internal routing number from a deposit slip and cannot be used for direct deposit purposes. The employee will need to provide the routing number from a check. It is also possible to get the correct routing number from the employee’s bank.

You should have access to approve the file on the eBiz Mobile app. If you do not have access, we can make the changes required to allow you to approve on the eBiz Mobile app. Contact your local branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

We must receive the file before 5:00 PM. If the file must go out tomorrow and you have missed the 5:00 PM deadline, same day ACH services are available at an additional cost and the file must be processed by 1:30 PM. Contact your local branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

Wire Transfers

Wire Transfers allow you to transfer funds quickly and securely directly from your business account(s).

  • Establish recurring or one time wire transfers.
  • Limit wire access by transaction amount.
  • Receive wire confirmation emails.

You should have access to approve the wire on the eBiz Mobile app. If you do not have access, we can make the changes required to allow you to approve on the eBiz Mobile app. Contact your local Stockman branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email:  ebiz@stockmanbank.com

We must receive the wire before 3:00 PM or the wire will not process until the next business day.

Wire not Originated: Memopost Completed with Errors
Funding account has insufficient funds. Transfer funds to cover the wire and resubmit.

Transfer Exceeds Review: Pending Approval
The wire is pending approval from Cash Management Support/Client Representative.

Message from webpage
Transfer to Amount Exceed the Template Amount Range.
The template limit can be increased for this instance with email confirmation from an authorized company representative. Contact your local branch or Cash Management Support.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email:  ebiz@stockmanbank.com

Remote Deposit (eDirect)

Remote Deposit Capture allows you to deposit checks electronically right from your business. Stockman Bank provides the scanner and software. Checks are scanned and sent electronically.

  • Save time spent processing deposits.
    • No deposit slip required.
    • No endorsement required.
  • Improved funds availability.
  • Reduce the risk of check fraud with faster check clearing.
  • Eliminates trips to the bank and deposits can be made when it is convenient for you.

Verify that the scanner is plugged in and turned on. Check all connections from the computer to scanner. Log out and back in to try again.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.com

An email confirmation of the deposit error will be required.

Cash Management Support
Monday - Friday 7:30 AM - 5:30 PM excluding bank holidays
Phone: 1(855) 818-4517
Email: ebiz@stockmanbank.coebiz@stockmanbank.com

If the deposit is no longer pending, you will need to switch the radio button from Pending Deposits to All Deposits.

If the deposit was made on a previous business day, you will need to change the search parameters. There is an arrow at the right end of the search bar. The drop down will allow you to change dates ranges.

Remote deposit daily cut off time is 6:00pm, Monday through Friday, excluding bank holidays. Remote Deposits made before 6:00pm should be seen in your account that day, and will be available the next business day.

Yes! Information from services in your eBiz can be downloaded to your computer and then imported into your software application.

You must keep the checks in a secure location for 30 days. After 30 days the checks must be destroyed.

Look for items that scanned but the amount does not match what the check was written for.

Individual handwriting on checks will very commonly be the cause of this problem. When you click “review” to review your deposit, items that had an amount read error can be resolved by clicking on the item image. A pop up screen then provides you the option of correcting the amount for that particular check.

Another reason the deposit may be out of balance is that the deposit total entered was incorrect.

Try cleaning the machine rollers using the instructions provided in the machine’s user manual.

Try to make the batches of checks being run through the machine smaller.

Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.