We May Contact You
Your Security Is Our Priority
We have partnered with Fiserv’s Fraud Detection Center to monitor your debit card transactions for potentially fraudulent activity. This may include a sudden change in locale (such as when a US issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If fraudulent activity is suspected, you will receive either a two way text message or a phone call to validate
the legitimacy of your transactions. Your participation in responding to our call or text is critical to prevent potential risk and avoid restrictions that may be placed on the use of your card.
- Our automated call or two-way text message* will ask you to verify recent transaction activity on your card.
- You’ll be able to respond via your keypad for the phone call or simply reply "Yes" or "No" to the two-way text message.
- You’ll be provided a toll-free number to call should you have additional questions.
Our goal is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times. In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.
*To enjoy the benefits of two-way text message alerts, we must have a current mobile phone number in our system.
