Small Business Help Center

Stockman Bank will send out an email stating that the deposit has been received. We will do an additional review on the deposit. When our review is complete, you will receive an email stating that the deposit has been accepted.

We have multiple processing windows throughout the day. Depending on when your deposit was accepted, deposits typically present into your account every two hours starting at 9:30am. Any check greater than $749.99 received after 4:00pm will be processed on the next business day.

Stockman Bank will send out an email stating that the deposit was rejected. The reason for the rejection is listed under Reject Reason. The reject reason will determine if the item is able to be redeposited. Please contact us at (833) 550-4040 with any questions.

Upon receipt of an email confirmation that we received your Check Image, you agree to retain the check for thirty (30) calendar days from the date of the Check Image transmission. After 30 days, you agree to destroy the check that you transmitted as a Check Image, Mark it "VOID," or otherwise render it incapable of further transmission, deposit, or presentment. During the time the retained check is available, you agree to keep it in a secure location and promptly provide it to Stockman upon request.

Please see Page 2 of our Remote Deposit Capture Guide for a list of prohibited check types.

If you are unable to view Bill Pay, there could be a browser issue. Try enabling cookies, allow third party or cross-site tracking, and do not block pop-up windows. If these suggestions don't help, please call us at (833) 550-4040 for further help.

You are able to send out up to $9,999.99 per Bill Pay item.

Please refer to our ACH Education Card located under ACH Resources.

Initiating ACH and Wire payments may require approval with dual control, where the initiator cannot approve their own work. Other events that trigger an approval are creating or updating an ACH or Wire Template, importing an ACH file, or if the next payment in a recurring transfer is within 2 days of the effective date. Dual control is not required if the business only has a Primary Admin. Primary Admins have the ability to require dual approval for business users upon creation or set a threshold that any file greater than the threshold amount requires second approval.

A prenote is a non-Monetary Entry initiated by an Originator to the Receiving Depository Financial Institution (RDFI) prior to the initiation of the first credit or debit Entry to a Receiver’s account. They are used to confirm that the recipient’s bank information is accurate. Upon creating a prenote within Small Business Banking, a mandatory 2 day waiting period is enforced. After the 2 day waiting period, the business can initiate ACH payments to that recipient. Prenotes are required when creating a template prior to initiating a payment on the template.

We have multiple processing windows throughout the day. Depending on when your deposit was accepted, deposits typically present into your account every two hours starting at 9:30 am. Any check greater than $749.99 received after 4:00pm will be processed on next business day.

Upon receipt of an email confirmation that we received your Check Image, you agree to retain the check for thirty (30) calendar days from the date of the Check Image transmission. After 30 days, you agree to destroy the check that you transmitted as a Check Image, Mark it "VOID," or otherwise render it incapable of further transmission, deposit, or presentment. During the time the retained check is available, you agree to keep it in a secure location and promptly provide it to Stockman upon request.

Please see Page 2 of our Remote Deposit Capture Guide for a list of prohibited check types.

Try cleaning the machine rollers using the instructions provided in the machine's user manual. Make sure there isn't any debris in the way such as a small piece of paper or staple. You can also try scanning a smaller batch of checks.