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Frequently Asked Questions

Is eMobile Secure?

Is my personal or financial information stored on my phone?

Which accounts can I access using eMobile?

How current is the account and transaction information?

Can I add more than one mobile phone?

What if my phone number changes?

What if my phone is lost or stolen?

How do I stop using eMobile on my phone?

I have a prepaid plan, can I use eMobile?

Do I have to agree to the Terms and Conditions to use Mobile Banking?

Can I register multiple users to the same phone?

Can tablets/iPads be used?

How do I use "remote deposit" through eMobile?

What accounts can be used with eMobile remote deposit?

Are there any deposit amount limits?

Can multiple checks be deposited at once?

What do I see when I make a deposit?

When depositing via Remote Image Deposit we see this message: "Funds are normally received within two business days. Please keep your paper check until the funds are posted to your account. Return later to view your deposit status." When will the remote deposit item(s) post to my account?

How does the remote deposit APP know that it is a real check?

Should I keep the paper check which was deposited remotely through eMobile?

Can I opt out of eMobile?

I can't logoff the APP on my android, is that correct?

Who do I call if I have questions?

Who do I contact if I need assistance, i.e. "Deposit Unknown" message?

When I click the link to download eMobile nothing happens, what should I do?

Is there a charge for the eMobile service?

Frequently Asked Questions on WAP

When I click the link for the eMobile website nothing happens, what should I do?

Frequently Asked Questions on SMS Text Messaging

What services does eMobile SMS Text Messaging short code?

Can you setup the eMobile SMS Text Messaging short code 99588 as a contact in your phone?

What requirements are needed to use the eMobile SMS Text Messaging Service?

Are the keywords case-sensitive?

Where do I send my text messages?

What are account nicknames?

What should I do if I don't get a response to a request?

Can I send a keyword via e-mail?

Why are my results sent as multiple messages?

I have text messaging enabled on my mobile device, why can't I receive text messages?

Frequently Asked Questions on Alerts

What are eAlerts?

What is the difference between the text messaging service and the alerts service?

How do I stop receiving alerts?

Frequently Asked Questions on eMobile

Is eMobile Secure?

eMobile employes industry best practices with regards to security. eMobile has been assessed against industry security criteria by a number of independent system security experts. 

At a high level, eMobile offers the following security safeguards:

  • Authentication - Mobile browser and application solution customers are authenticated for every interaction with any eMobile component. Customers are authenticated by username and password or by utilizing existing login credentials for single sign-on.
  • Encryption - 128-bit encryption is used for all transactions within eMobile and between eMobile and other systems (e.g., other Stockman Bank banking and payment systems).
  • Fraud - eMobile incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Availability/Resilience - eMobile is protected against malicious attacks through software and server hardening measures.
  • Audit Ability - eMobile provides full audit capabilities through event logs and event-based reporting.

Is my personal or financial information stored on my phone?
No. eMobile does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

Which accounts can I access using eMobile?
You can access any account you have set up in online banking. You select which accounts you want to access using eMobile during the enrollment process.

How current is the account and transaction information?
When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. Pending transactions do not display.

Can I add more than one mobile phone?
Yes. You can enroll several mobile devices for eMobile. To add a new phone, complete the eMobile Enrollment section.

What if my phone number changes?
If your mobile phone number changes, simply update your mobile phone number in eMobile. To update the mobile phone number, complete the How To Change a Phone Number section.

What if my phone is lost or stolen?
If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in eMobile. To deactivate your mobile device, complete the How To Deactivate or Stop Using a Mobile Device section.

How do I stop using eMobile on my phone?
To stop using eMobile on your mobile device, complete the How To Deactivate or Stop Using a Mobile Device section. Complete the following to deactivate or stop using your mobile device:

  • Log in to your online banking account using Internet banking.
  • Click the "Options" hyperlink.
  • The Options page is displayed. Locate the Mobile Banking Profile section and click "Manage Device(s)".
  • The Main Menu page is displayed.
  • Select the "My Phones" tab. Locate the appropriate phone number, select "Stop using this phone for Mobile Banking" and then click "Go".
  • The Stop Using This Phone page is displayed.
  • Click "Yes".
  • The Main Menu page is again displayed. Close eMobile to return to your online banking session.

I have a prepaid plan, can I use eMobile?
eMobile works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes.

Do I have to agree to the Terms and Conditions to use Mobile Banking?
Yes, you must read and accept our terms and conditions.

Can I register multiple users to the same phone?
For security reasons, only one user can register per phone. However, once you complete the registration process, you can add more phones to your account.

Can tablets/iPads be used?
Yes. eMobile for iPad can be downloaded form the Apple Sotre.  For Android tablete eMobile for Android may be installed.  A tablet specific app for Adnroid will be coming soon.

How do I use "remote deposit" through eMobile?
To Deposit a Check

  • Select the APP.
  • Log in to eMobile using your current Internet banking login.
  • Select "Deposits".
  • Select "New Deposit".
  • Click on appropriate account.
  • Enter amount.
  • Click "Continue".
  • Take a picture of the front of the check.
  • Select "Use Photo".
  • Take a picture of the endorsed back of the check.
  • Select "Use Photo".
  • Select "Yes" on Confirmation Page.

The eMobile remote deposit feature only works if you use a mobile phone with an APP to access eMobile. It will not work with Web Browser (WAP) and Text Messaging.

What accounts can be used with eMobile remote deposit?
Deposits can only be made into consumer checking, savings, and money market accounts.

Are there any deposit amount limits?
Deposit capabilities for new customers are generally available after their account is open for 60 days. Deposits are limited to $2,500 per day and also $1,000 per check deposited.

Can multiple checks be deposited at once?
No, only one check may be deposited at a time.

What do I see when I make a deposit?
After the check has been processed by Stockman Bank you will see an electronic credit ticket.

When depositing via Remote Image Deposit we see this message: "Funds are normally received within two business days. Please keep your paper check until the funds are posted to your account. Return later to view your deposit status." When will the remote deposit item(s) post to my account?
Our policy is to make funds available the next business day. If you deposit a check with your phone today before 6:00 P.M. you will receive credit tomorrow. Deposits after 6:00 P.M. will be processed the following day.

How does the remote deposit APP know that it is a real check?
There are a number of things that happen as a check is processed through eMobile deposit:

  • A Mitel patent process for analyzing the check, micr line, read of amounts, signature and endorsement along with size acceptance;
  • The item is also subject to a duplicate check and is subject to some "read" tolerances (i.e. must be able to read the amounts, etc.);
  • The software does the initial micr line and match to other factors and then accepts/rejects the check;
  • The deposited check then is reviewed within the software by eye if it meets certain limits - i.e. look for endorsement, item propriety, etc.- as checks are received during the day.

Should I keep the paper check which was deposited remotely through eMobile?
Yes, we recommend retaining the paper check until the funds are posted to your account. The original check may be needed in the event there is a bad image, or for other processing issues.

Can I opt out of eMobile?
You may opt out of the program at any time. To stop using eMobile on your mobile device, complete the How To Deactivate or Stop Using a Mobile Device section.
Complete the following to deactivate or stop using your mobile device:

  • Log in to your online banking account using Internet banking.
  • Click the "Options" hyperlink.
  • The Options page is displayed. Locate the Mobile Banking Profile section and click "Manage Device(s)".
  • The Main Menu page is displayed.
  • Select the "My Phones" tab. Locate the appropriate phone number, select "Stop using this phone for Mobile Banking" and then click "Go".
  • The Stop Using This Phone page is displayed.
  • Click "Yes".
  • The Main Menu page is again displayed. Close eMobile to return to your online banking session.

I can't logoff the APP on my Android phone, is that correct?
Correct. Once you have closed your session in the APP you are automatically logged out. You will be prompted to log back in at the next time of use.

Who do I call if I have questions?
Please call our Central Customer Service Department at 877-300-9369 between the hours of 7:30 A.M. and 5:30 P.M. Monday-Friday or your local branch.

Who do I contact if I need assistance, i.e. "Deposit Unknown" message?
If you have an issue with your account, the first place you should call is Customer Service at 877-300-9369 between the hours of 7:30 A.M. and 5:30 P.M. Monday-Friday or your local branch.

When I click the link to download eMobile nothing happens, what should I do?
Every mobile device and mobile network is different, so you may not be able to download eMobile to your mobile device. If you are having trouble, contact your mobile service carrier to make sure your mobile device supports application downloads.

Is there a charge for the eMobile service?
Stockman Bank does not charge for this service; however, message and data rates through your carrier may apply.

Frequently Asked Questions on WAP

When I click the link for the eMobile website nothing happens, what should I do?
Every mobile device and mobile network is different, so you may not be able to click on a link in a text message.

Try these troubleshooting tips:

  • Open the text message and click the "Send" or "Go" button on your mobile device to access the website URL. Then click the address to go directly to the website.
  • Open the text message and write down your unique website URL. Type the URL in your device's web browser to go directly to the website.

If you still can't access the eMobile website, contact your mobile service carrier.

Frequently Asked Questions on SMS Text Messaging

What services does eMobile SMS Text Messaging short code provide?
Use the short code (99588) to receive balance, recent transaction activity, and ATM or branch locations. Text B, BAL, BALANCE, BALANCE, STMT, TRAN, HIST, NEXT, ATM, OR BRANCH to the short code (99588) to retrieve your request back via a Text message.

Can you setup the eMobile SMS Text Messaging short code 99588 as a contact in your phone?
Yes, setting up the short code (99588) as a contact for eMobile or Stockman Bank in our phones contacts makes finding the short code (99588) very easy for future use.

What requirements are needed to use the eMobile SMS Text Messaging Service?
To use the SMS text messaging service, your mobile device must send and receive text messages to and from a short code (99588). Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with eMobile. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received.
Note: Some carriers do not support text messages via short code.

Are the keywords case-sensitive?
No. Whether you type "B", "b", "BAL" or "bal," a response with your account balance information is sent to your mobile device.

Where do I send my text messages?
Send all text messages to 99588.
Here are some common commands:

  • B, BAL, BALANCE, or BALANCES - to receive balances on all accounts enrolled in eMobile.
  • STMT, TRAN, or HIST + "Account Nickname" - to receive current transactions (i.e. TRAN Checking).
    To receive more transactions reply to the text message with the word NEXT.
  • ATM + Zip, City, State - to receive a list of ATMs in the area (i.e. ATM 59301).
  • BRANCH + Zip, City, State - to receive a list of ATMs in the area (i.e. ATM Billings).
  • BOTH + Zip, City, State - to receive a list of ATMs and Branches in the area (i.e. BOTH Dillon).
  • STOP - to stop receiving text messages via short code.
  • HELP - to receive help on using eMobile eAlerts.

What are account nicknames?
The account nickname identifies the account in a text message such as CK, CK1, and CK2 or 1, 2, and 3. These nicknames can be set when enrolling for the text messaging service in online banking. For security reasons, do not use your account number as a nickname. Also, account nicknames should not contain special characters i.e. @ # $ % * < ).

What should I do if I don't get a response to a request?
Make sure you are sending text messages to the short code (99588). Check the keyword and any additional information required for the request, such as the financial institution's identifier, account nickname, or address.
Note: If you sent the word STOP to the short code (99588) this only stops eMobile eAlerts from being sent to your phone.

Can I send a keyword via e-mail?
No, keywords and text messages are not supported using e-mail. The two-way feature of our text messages works only with mobile phones.

Why are my results sent as multiple messages?
Text messages are limited to 160 characters. If your account information exceeds the character limit your account information is sent in multiple messages - no more than five at a time.

I have text messaging enabled on my mobile device, why can't I receive text messages?
Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes must be enabled to use eMobile. Short codes are abbreviated phone numbers, usually five digits, used to send eMobile messages.

Frequently Asked Questions on Alerts

What are eAlerts?
You can set up eAlerts to notify you when select activity occurs on your accounts. For example, we can send you an alert when your account balance goes below a predetermined threshold amount, or if a deposit is made.

What is the difference between the text messaging service and the alerts service?
The text messaging service allows you to request account balances, transaction history, and ATM and branch location information at any time from your mobile phone. We send text message responses to your mobile phone.

The alerts service sends automatic notices to your mobile phone with information about your accounts. For example, we can send you an alert when your account balance goes below a threshold amount. You choose which alerts you want, and we'll send the alerts based on the time zone selected in your Mobile Banking profile. If you've registered your mobile phone to receive alerts, you automatically have access to the text messaging service.

How do I stop receiving alerts?
To stop receiving alerts on your phone, text STOP to 99588.

*Reply "HELP" to 99588 for help. Reply "STOP" to 99588 to cancel. Message and Data rates may apply.