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eStatement Disclosures

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In case of errors or questions about your electronic transfers

Telephone or write us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared.

Tell us your name and account number.
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

How finance charges are calculated on lines of credit

Finance charges: Are imposed on principal advances on your line of credit and begin to accrue the day an advance is posted to your line of credit. There is no grace period. We figure the interest charge on your account by applying the periodic rate to the “daily balance” of your account for each day in the billing cycle. To get the “daily balance” we take the beginning balance of your account each day, add any new advances and fees, and subtract any payments or credits. This gives us the daily balance.

New balance calculation: The new balance shown on the face of this statement is calculated by (1) Starting with the “Beginning Balance” (the new balance from the previous month's statement), (2) subtracting total payments, and (3) adding total advances (including any credit life premiums, check printing charges, returned check charges, or any other miscellaneous fees outlined in your account agreement), and (4) adding total finance charges.

Payments: The minimum periodic payment shown on the front of this statement:
In the case of overdraft checking accounts, payments will be automatically deducted from your checking account at the end of each billing cycle normally thirty days; or
In the case of line of credit accounts, payments must be delivered or mailed with the coupon section of this statement and check, money order or cash to the bank of account.
Payments shall be applied first to any unpaid finance charges and second to the principle balance outstanding.

In case of errors or questions about your bill

If you think there is an error on your statement, write to us at the address shown on your bill. In your letter, provide us with the following information:

  • Account information: Your name and account number.
  • Dollar amount: The dollar amount of suspected error.
  • Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.

You must contact us within 60 days after the error appeared on your statement. You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.

While we investigate whether or not there has been an error, the following are true:

  • We cannot try to collect the amount in question, or report you as delinquent on that amount.
  • The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.
  • While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
  • We can apply any unpaid amount against your credit limit.