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eMobile How To's

eMobile Security Information

eMobile Basics

eMobile Downloadable Application for iPhone and Android Devices (APP)

eMobile Downloadable Application for iPad (APP)

eMobile Web Browser (WAP)

eMobile SMS Text Message Banking

eMobile Security Information

eMobile employs industry best practices with regards to security. eMobile has been assessed against industry security criteria by a number of independent system security experts.

At a high level, eMobile offers the following security safeguards:

  • Authentication- Mobile browser and application solution customers are authenticated for every interaction with any eMobile component. Customers are authenticated by username and password or by utilizing existing login credentials for single sign-on.
  • Encryption- 128-bit encryption is used for all transactions within eMobile and between eMobile and other systems (e.g., other Stockman Bank banking and payment systems).
  • Fraud- eMobile incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Availability/Resilience- eMobile is protected against malicious attacks through software and server hardening measures.
  • Audit Ability - eMobile provides full audit capabilities through event logs and event-based reporting.

eMobile Basics

How to Enroll in eMobile
Complete the following to enroll in eMobile:

  • Log in to eBank.
    Note: Customers only wanting to use the eMobile APP can go to the Apple Store or Google Play store and download the application without enrollment through eBank.
  • Click on the "New eMobile Signup" link at the top of the screen.
  • Scroll down to the "Mobile Banking Profile" section and then click the "Enroll Now" button.
  • The eMobile Terms and Conditions page is displayed.
    Select the "Accept" check box and then click "Continue".
  • The Your Details page is displayed.
    Select the appropriate "Eligible Accounts" check boxes and then enter the nickname used to identify each account in a text message.
  • The eMobile Number page is displayed. Enter your mobile phone number, including the area code.
    Click "Next".
  • The Select Your Services page is displayed. Select the eMobile services to be available on the mobile device.
    Click "Next".
  • A text message with an activation code is sent to the mobile phone number entered.
    Note: The activation code expires 24 hours after you receive it.
  • The Activate Your Phone page is displayed. Enter the activation code received in the text message.
    Click "Activate" to complete enrollment in eMobile.
  • A text message with a short code is sent to the newly activated mobile device. Note this short code for use when utilizing eMobile's text messaging service.

How To Change a Phone Number
Complete the following to change your mobile phone number:

  • Log in to eBank.
  • Click the "Options" link at the top of the screen.
  • Scroll down to the "Mobile Banking Profile" section and click "Manage Device(s)".
  • The Main Menu page is displayed.
    Select the "My Phones" tab. Locate the old phone number, select "Change my phone number" and then click "Go".
  • The Mobile Phone Number page is displayed.
    Enter the updated phone number and click "Next".
  • The Main Menu page is again displayed. Close eMobile to return to eBank.

How To Deactivate or Stop Using a Mobile Device
Complete the following to deactivate or stop using your mobile device:

  • Log in to eBank.
  • Click the "Options" link at the top of the screen.
  • Scroll down to the "Mobile Banking Profile" section and click "Manage Device(s)".
  • The Main Menu page is displayed.
  • Select the "My Phones" tab. Locate the appropriate phone number, select "Stop using this phone for Mobile Banking" and then click "Go".
  • The Stop Using This Phone page is displayed.
    Click "Yes".
  • The Main Menu page is again displayed. Close eMobile to return to eBank.

eMobile Downloadable Application for iPhone and Android Devices (APP)

Use the downloadable application service to:

  • Check account balances.
  • Review recent account activity.
  • Transfer money between accounts.
  • Pay bills.
  • Change and cancel pending payments.
  • Find ATM and branch locations.
  • Make deposits remotely.

Requirements
To use the eMobile downloadable application, your mobile device must have an operating system that supports application downloads and may require a data service plan. Currently you must have an iPhone and Android phone to use the eMobile APP.

How To Download The eMobile Application To The Mobile Device
Complete the following to download the eMobile application to the mobile device if you've enrolled in eMobile through eBank:

  • From the text message received after activating the mobile device, select the downloadable application hyperlink.
  • The Application Download page is displayed.
  • Select "Download Mobile Banking". The eMobile application is downloaded to the mobile device and an icon displays.

Complete the following to download the eMobile application to the mobile device through the application store for your device:

  • Download "eMobile" as you would any other application from the App Store. After the eMobile application is downloaded to the mobile device and an icon displays.
    Note: Searching for "Stockman Bank" is the easiest way to find the application in your app store.

How To Access eMobile
Or complete the following to access eMobile:

  • Select the eMobile icon on your mobile device.

How To View Accounts
Complete the following to view account balances and view transaction history and details:

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • All accounts enrolled in eMobile display along with the account balance.
  • Select an account to view the "Account Details".
  • The Account Details page is displayed.
  • Select "Transaction History" to view transaction history for the appropriate account.
  • The Transactions page is displayed.
  • Select the "Next 10" button at the bottom to retrieve older transactions.
  • Select "Account" at the top to return to the Account list page, or click your phones back button to return to the "Account Detail" page.
  • Select "Log Out" to close eMobile on iPhone or simply hit the "Home" button on Android phones.

How To Pay Bills
Complete the following to submit a bill payment:

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • Select "Payments".

Make A Bill Payment

  • The Payments page is displayed.
  • Select "Pay Bills".
  • The "Pay Bills" page is displayed, select "Make a payment".
  • Select the appropriate payee.
  • The Biller Information page is displayed.
  • The "Do you want to pay this biller" message is displayed. Verify the information is accurate.
  • Select "Yes".
  • The Payment Information page is displayed. Establish the following:
    • Pay From - Select the account to debit for the payment.
    • Amount - Enter the amount of the payment.
  • Select "Next".
  • The "Select a Date" screen is displayed, select the desired payment date and then click Next.
  • The Confirm Payment page is displayed.
  • The "Do you want to make this payment" message is displayed. Verify the payment information is accurate.
  • Select "Yes".
  • The Payment Confirmation page is displayed.
  • Select "Accounts" at the top of the screen to return to the Main Menu or select "Payments" to make another payment.

Pay eBills

  • The Payments page is displayed.
  • Select "Pay Bills".
  • The "Pay Bills" page is displayed, select "Pay an eBill".
  • The Select an eBill page is displayed.
  • Select the appropriate payee.
  • The eBill Summary page is displayed.
  • The "Do you want to pay this eBill" message is displayed.
  • Select "Yes".
  • The Enter Payment Information page is displayed. Establish the following:
    • Pay From - Select the account to debit for the payment.
    • Amount - Enter the amount of the payment.
  • Select "Next".
  • The "Select a Date" screen is displayed, select the desired payment date and then click Next.
  • The Confirm Payment page is displayed.
  • The "Do you want to make this payment" message is displayed. Verify the payment information is accurate.
  • Select "Yes".
  • The Payment Confirmation page is displayed.
  • Select "Accounts" at the top of the screen to return to the Main Menu or select "Payments" to make another eBill.

Change A Bill Payment

  • The Payments page is displayed.
  • Select "Pay Bills".
  • Select "Change or Cancel Payments".
  • The Select a Payment page is displayed.
  • Select the bill payment to change.
  • Select "Change Pmt"
  • The Enter Changes page is displayed.
  • Make the necessary updates and select "Next".
  • The "Select a Date" screen is displayed, select the desired payment date and then click Next.
  • The Confirm Changes page is displayed.
  • The "Do you want to make this payment" message is displayed. Verify the payment information is accurate.
  • Select "Yes".
  • The Change Confirmation page is displayed.
  • Select "Menu" to return to the Main Menu.
  • Select "Accounts" at the top of the screen to return to the Main Menu or select "Payments" to change another payment.

Cancel A Bill Payment

  • The Payments page is displayed.
  • Select "Pay Bills".
  • Select "Change or Cancel Payments".
  • The Select a Payment page is displayed.
  • Select the bill payment to cancel.
  • The Payment Details page is displayed.
  • Select "Cancel Pmt".
  • The "Cofirm" message is displayed.
  • Select "Confirm" to cancel the payment.
  • The Cancellation Confirmation page is displayed.
  • Select "Accounts" at the top of the screen to return to the Main Menu or select "Payments" to cancel another payment.

How To Transfer Funds
Complete the following to complete an account transfer:

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • Select "Transfers".
  • The Transfer Money page is displayed. Establish the following:
    • Transfer From - Select the account to debit for the transfer.
    • Transfer To - Select the account to credit for the transfer.
    • Amount - Enter the amount of the transfer.
  • Select "Next".
  • The Confirm Transfer page is displayed.
  • Select "Yes".
  • The Transfer Confirmation page is displayed.
  • Select "Accounts" at the top of the screen to return to the Main Menu.
  • Select "Log Out" to close eMobile on iPhone or simply hit the "Home" button on Android phones.

How To Locate ATM Or Branch Locations
Complete the following to locate ATM or branch locations:

  • Log in to eMobile using your current Internet banking login.
    Note: The Branch and ATM locations are available without having to log into the eMobile app.
  • The Main Menu page is displayed.
  • Select "More".
  • The "More Options" page is displayed, select "Find ATM/Branch".
  • The ATM & Branch Search page is displayed.
  • Select "Search by Current Location" or "Search by Address".
    • If you selected "Search by Current Location" then the Branch and ATMs near you will automatically be displayed.
      Note: Depending on the configuration of your device you may need to enable location services for this to work.
  • The Search by Address page is displayed.
  • Enter the appropriate search criteria and select "Search".
  • The Search Results page is displayed.
  • Select the appropriate ATM or branch.
  • Details for the ATM or branch are displayed.
  • Select "Map" for a map displaying the location of the ATM or branch.
  • Select "Accounts" at the top of the screen to return to the Main Menu.
  • Select "Log Out" to close eMobile on iPhone or simply hit the "Home" button on Android phones.

How To Deposit A Check

  • Log in to eMobile using your current Internet banking login.
  • Select "Deposits".
  • Select "New Deposit".
  • Select the appropriate account.
  • Enter amount.
  • Click "Continue".
  • Take a picture of the front of the check.
  • Select "Use Photo".
  • Take a picture of the endorsed back of the check.
  • Select "Use Photo".
  • The "Confirm your deposit" page is displayed.
  • The "Do you wish to deposit this check" message is displayed. Verify the deposit information is accurate.
  • Select "Yes" on Confirmation Page.
  • The Deposit confirmation page is displayed.
  • Select "Accounts" at the top of the screen to return to the Main Menu.
  • Select "Log Out" to close eMobile on iPhone or simply hit the "Home" button on Android phones.

How It Knows That It Is A Real Check
There are a number of things that happen as a check is processed through eMobile deposit:

  • A Mitel patent process for analyzing the check, micr line, read of amounts, signature and endorsement along with size acceptance;
  • The item is also subject to a duplicate check and is subject to some "read" tolerances (i.e. must be able to read the amounts etc.);
  • The software does the initial micr line and other factor read and then accepts/rejects;
  • The item then comes to us to be reviewed within the SCO software and by eye as well (i.e. we look for endorsement, item propriety etc.) as they come in;
  • We also have new account (after 60 days) and amount restrictions ($2,500 limit/day, $1,000/item) and restrict activity to retain vs. commercial accounts;
  • The checks/deposits go to a block after 6 P.M., will not be memo posted, and will go through the update; and
  • Deposits will post the next day.

eMobile Downloadable Application for iPad (APP)

 Use the downloadable application service to:

  • Check account balances.
  • Review recent account activity.
  • Transfer money between accounts.
  • Pay bills.
  • Change and cancel pending payments.
  • Find ATM and branch locations.
  • Make deposits remotely.

Requirements
The iPad is currently the only supported tablet for eMobile.  Currently all versions of the iPad are supported.
Note: iPad 1 does not have a camera, therefore, cannot access Mobile Deposit.  While iPad 2 has an older camera, with lower resolution, this may affect mobile deposits prompting the customer to retake a picture of the check if the quality of the image is too low.

How To Download The eMobile for iPad Application To The Mobile Device
Download "eMobile for iPad" as you would any other application from the Apple App Store. After the eMobile application is downloaded to the mobile device and an icon displays.
Note: Searching for "Stockman Bank" is the easiest way to find the application in the Apple App Store.

How To View Accounts
Complete the following to view account balances and view transaction history and details:

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • All accounts enrolled in eMobile display along with the account balance.
  • Select an account by tapping on it.
  • The transactions for the selected account are displayed.
  • To pull up more transactions, go to the bottom of the transaction list and "pull up" to load more.
  • Select "Log Out" to close eMobile.

How To Pay Bills
Complete the following to submit a bill payment:

  • Tap Payments from the navigation bar.
  • Tap Companies & Bills.
  • Tap Pay Billers.
  • The Companies screen will be displayed.  Select appropriate payee.
  • Tap From account and select the account.
  • Tap Amount and enter amount.
  • Tap Payment date and select date.
  • Tap Schedule Payment.
  • Confirm payment information displayed and then tap Pay to make payment.
  • Tap My Scheduled Payment to view scheduled payments, or tap Go To My Accounts to view your account information. 

Edit a Payment
Complete the following to edit a payment

  • Tap Payments from the navigation bar.
  • Tap View Scheduled Payments.
  • The Scheduled Payment screen will be displayed, tap the payment to be changed.
  • Tap Edit.
  • Make the nesessary updates and then tap Schedule Payment.
  • Confirm payment information displayed and then tap Pay to make payment.
  • Tap My Scheduled Payment to view scheduled payments, or tap Go To My Accounts to view your account information. 

Delete a Payment
Complete the following to edit a payment

  • Tap Payments from the navigation bar.
  • Tap View Scheduled Payments.
  • The Scheduled Payment screen will be displayed, tap the payment to be changed.
  • Tap Delete.
  • Confirm payment information displayed is the payment to be deleted, then tap Delete to delete the payment.
  • Tap My Scheduled Payment to view scheduled payments, or tap Go To My Accounts to view your account information.

Make a Transfer
Complete the following to make a transfer

  • Tap Transfers from the navigation bar.
  • Tap Select Account under From Account.
  • Selecting the funding account.
  • Tap Select Account under To Account
  • Select the desitination account.
  • Tap Amount.
  • Enter transfer amount.
  • Tap Transfer Now.
  • Confirm the transfer information displayed and then tap Transfer to make the transfer.
  • Tap Make Another Transfer, or tap Go To My Accounts to view your account information.

Make a Deposit
Complete the following to make a deposit

  • Tap Deposits and select Make A Deposit.
  • Tap Select Account.
  • Choose an account from the list.
  • Enter the amount of the deposit.
  • Tap the left Take Photo.
  • Take a photo of the front of the check.
  • Tap the right Take Photo.
  • Take a photo of the back side of the check.
  • The We've got all we need message is displayed.
  • Tap Deposit Now.
  • Confirm the deposit information being displayed and then tap Deposit.

Bottom Navigation

  • Calculator - Use the standalone calculator for convenience.  The data from this tool does not link to the eMobile app.
  • Calendar - Use this standalone calendar for convenience.  The data from this tool does not link to the eMobile app.
  • Locations - Use locations to find ATMs/Branches

eMobile Web Browser (WAP)

Use the mobile browser service to:

  • Check account balances.
  • Review recent account activity.
  • Transfer money between accounts.
  • Pay bills.
  • Change and cancel pending payments.
  • Find ATM and branch locations.

Requirements
To use the mobile browser service, your mobile device must have an Internet browser and may require a data service plan. You access the eMobile website using the link sent by SMS text message during the enrollment process.

How To Enroll In Web Browser Or iPhone Or Android APP Using eBank
Log in to your online banking account using Internet banking.

  • Click the "Options" hyperlink.
  • The Options page is displayed. Locate the eMobile Profile section and click "Enroll Now".
    Note: For security reasons, only one user can register for each mobile device. However, once you complete the registration process, you can add more phones to your eMobile account.
  • The eMobile Terms and Conditions page is displayed.
  • Select the "Accept" check box and then click "Continue".
  • The Your Details page is displayed. Select the appropriate "Eligible Accounts" check boxes and then enter the nickname used to identify each account in a text message.
  • The eMobile Number page is displayed. Enter your mobile phone number, including the area code.
  • Click "Next".
  • The Select Your Services page is displayed. Select the eMobile services to be available on the mobile device.
  • Click "Next".
  • A text message with an activation code is sent to the mobile phone number entered.
    Note: The activation code expires 24 hours after you receive it.
  • The Activate Your Phone page is displayed. Enter the activation code received in the text message.
  • Click "Activate" to complete enrollment in eMobile.
  • A text message with a short code is sent to the newly activated mobile device. Note this short code (99588) for use when utilizing eMobile's text messaging service.

Access eMobile Browser
Complete the following to access eMobile using a mobile browser:

  • From the text message received after activating the mobile device, select the mobile browser hyperlink.
    Note: Bookmark the mobile browser hyperlink to easily access eMobile in the future.

How To View Accounts
Complete the following to view account balances and view transaction history and details:

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • Select "View Accounts".
  • The Accounts page is displayed.
  • All accounts enrolled in eMobile display along with the account balance.
  • Select the account balance to view a list of transactions for the appropriate account.
  • The Account Details page is displayed.
  • Select "Transactions" to view transaction history for the appropriate account.
  • The Transaction History page is displayed.
  • Select "Next 10" to view the older transaction.
  • Select "Prev 10" to view the previous transaction.
  • Select "First 10" to view the 10 most recent transactions.
  • Select "Menu" to return to the Main Menu or select "Log Off" to close eMobile.

How To Pay Bills
Complete the following to submit a bill payment:

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • Select "Payments".
  • The Payments page is displayed.
  • Select "Pay Bills".
  • The "Pay Bills" page is displayed, select "Make a payment".
  • Select the appropriate payee.
  • The Biller Information page is displayed.
  • The "Do you want to pay this biller" message is displayed. Verify the information is accurate.
  • Select "Yes".
  • The Payment Information page is displayed. Establish the following:
    • Pay From - Select the account to debit for the payment.
    • Amount - Enter the amount of the payment.
    • Pay Date - Enter the date the payment is due.
  • Select "Next".
  • The Confirm Payment page is displayed.
  • The "Do you want to make this payment" message is displayed. Verify the payment information is accurate.
  • Select "Yes".
  • The Payment Confirmation page is displayed.
  • Select "Menu" to return to the Main Menu or select "Log Off" to close eMobile.

Pay eBills

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • Select "Payments".
  • The Payments page is displayed.
  • Select "Pay eBills".
  • The "Pay Bills" page is displayed, select "Pay an eBill".
  • The Select an eBill page is displayed.
  • Select the appropriate payee.
  • The eBill Summary page is displayed.
  • The "Do you want to pay this eBill" message is displayed.
  • Select "Yes".
  • The Enter Payment Information page is displayed. Establish the following:
    • Pay From - Select the account to debit for the payment.
    • Amount - Enter the amount of the payment.
    • Pay Date - Enter the date the payment is due.
  • Select "Next".
  • The Confirm Payment page is displayed.
  • The "Do you want to make this payment" message is displayed. Verify the payment information is accurate.
  • Select "Yes".
  • The Payment Confirmation page is displayed.
  • Select "Menu" to return to the Main Menu or select "Log Off" to close eMobile.

Change A Bill Payment

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • Select "Payments".
  • The Payments page is displayed.
  • Select "Pay Bills".
  • Select "Change or Cancel Payments".
  • The Select a Payment page is displayed.
  • Select the bill payment to change.
  • Select "Change Pmt".
  • The "Enter Changes" page is displayed.
  • Make the necessary updates and select "Next".
  • The Confirm Changes page is displayed.
  • The "Do you want to make this payment" message is displayed. Verify the payment information is accurate.
  • Select "Yes".
  • The Change Confirmation page is displayed.
  • Select "Menu" to return to the Main Menu or select "Log Off" to close eMobile.

Cancel A Bill Payment

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • Select "Payments".
  • The Payments page is displayed.
  • Select "Pay Bills".
  • Select "Change or Cancel Payments".
  • The Select a Payment page is displayed.
  • Select the bill payment to cancel.
  • The Payment Details page is displayed.
  • Select "Cancel Pmt".
  • The "Cancel Bill Payment" page is displayed.
  • The "Are you sure you want to cancel this payment?" message is displayed. Verify this is the correct payment for cancellation.
  • Select "Yes".
  • The Cancellation Confirmation page is displayed.
  • Select "Menu" to return to the Main Menu or select "Log Off" to close eMobile.

How To Transfer Funds

  • Log in to eMobile using your current Internet banking login.
  • The Main Menu page is displayed.
  • Select "Transfer Money".
  • The Transfer Money page is displayed. Establish the following:
    • Transfer From - Select the account to debit for the transfer.
    • Transfer To - Select the account to credit for the transfer.
    • Amount - Enter the amount of the transfer.
  • Select "Next".
  • The Confirm Transfer page is displayed.
  • Select "Yes".
  • The Transfer Confirmation page is displayed.
  • Select "Menu" to return to the Main Menu or select "Log Off" to close eMobile.

How To Locate ATM Or Branch Locations
Complete the following to locate ATM or branch locations:

  • Log in to eMobile using your current Internet banking login.
    Note: The Branch and ATM locations are available without having to log into eMobile.
  • The Main Menu page is displayed.
  • Select "Find ATM/Branch".
  • The ATM & Branch Search page is displayed.
  • Select "Search by Current Location" or "Search by Address".
    • If you selected "Search by Current Location" then the Branch and ATMs near you will automatically be displayed.
      Note: Depending on the configuration of your device you may need to enable location services for this to work.
  • The Search by Address page is displayed.
  • Enter the appropriate search criteria and select "Search".
  • The Search Results page is displayed.
  • Select the appropriate ATM or branch.
  • Details for the ATM or branch are displayed.
  • Select "Map It" for a map displaying the location of the ATM or branch.
  • Select "Menu" to return to the Main Menu or select "Log Off" to close eMobile.

eMobile SMS Text Message Banking

Use the SMS text messaging service to:

  • Check account balances.
  • Review recent account activity.
  • Find ATM and branch locations.

Requirements
To use the SMS text messaging service, your mobile device must send and receive text messages to and from 99588. Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with eMobile. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received.

How To View Account Balances
Complete the following to view account balances:

  • Send "B", "BAL", "BALANCE" or "BALANCES" to 99588 after activating the mobile device.
  • A text message is returned displaying the balances for the accounts enrolled in eMobile.

How To View Transaction History
Complete the following to view transaction history:

  • Send "STMT", "TRAN", or "HIST" plus the nickname for the account (e.g., HIST Free Checking) to 99588 after activating the mobile device.
  • A text message is returned displaying the transaction history for the account.
  • Reply to the transaction history text with the word "NEXT" or "MORE" to view the next group of transactions.
  • A text message is returned displaying the transaction history for the next group of transactions.
  • Repeat the previous two steps to view the next group of transactions.

How To Locate ATM Locations
Complete the following to locate an ATM:

  • Send "ATM" plus the ZIP code, city or state for the ATM (e.g., ATM 59301) to 99588 after activating the mobile device.
  • A text message is returned displaying the ATM location(s) for Stockman Bank.

How To Locate Branch Locations
Complete the following to locate a branch:

  • Send "BRANCH" plus the ZIP code, city or state for the branch (e.g., BRANCH Billings, MT) to 99588 after activating the mobile device.
  • A text message is returned displaying the branch location(s) for Stockman Bank.

How To Locate ATM and Branch Locations
Complete the following to locate ATMs and branches:

  • Send "BOTH" plus the ZIP code, city or state for the branch (e.g., BOTH Billings, MT) to 99588 after activating the mobile device.
  • A text message is returned displaying both the ATM and branch location(s) for the Stockman Bank.

How To Request Help
Complete the following to receive additional information on the eMobile keywords:

  • Send "HELP" or "HLP" to 99588 after activating the mobile device.
  • A text message is returned displaying a list of acceptable keywords.

*Reply "HELP" to 99588 for help. Reply "STOP" to 99588 to cancel. Message and Data rates may apply.