Do you have to be a Stockman Bank customer to use eBank?
Yes, to access your accounts online through eBank, you must have at least one Stockman Bank account.
How do I find Stockman eBank on the web/internet?
Go to www.stockmanbank.com. Below the Online Banking section, select "Learn More."
How do I signup for eBank?
Online Services Signup Form - Click Here
Once I request to be signed up for eBank, how long before I can begin using the service?
You can access your accounts immediately once you have been assigned an eBank Enrollment PIN. An eBank Enrollment PIN is assigned at account opening. You may also request online using the Online Services Signup Form or contact a Customer Service Representative at your local Stockman Bank.
What are the system requirements to access eBank?
You need access to the Internet (by PC, web TV or other means). Your Internet browser needs to be Internet Explorer 7.0 or higher, Mozilla Firefox 3.4 or higher, Opera 10 or higher, or Google Chrome 4.0 or higher. If your system is not setup with the correct version of Internet software you can download the appropriate version by selecting "Learn More" from our home page and clicking on the first-time user option under eBank.
How do I begin using eBank?
On our website (www.stockmanbank.com), you will see an Online Banking section -- this represents the Internet banking section of our website. Below Online Banking, you can choose to "Login," "Enroll," watch a "Demo" or "Learn More."
- Select "eBank - Personal & Small Business Banking" if you are a personal banking or small business customer and have signed up for eBank or eBank for Small Business. This will allow you online account access.
- Select "eBiz - Business Banking" if you are a corporate client who has signed up for online money management. This will allow you to access your business accounts through eBiz.
Under "Learn More":
- The "Learn More" icon allows you to select from several options including an online eBank demo, the user agreement, or to sign-on if you're a first-time user.
What type of transactions can I complete from Stockman eBank?
You can review and print transaction statements, pay bills and transfer funds between accounts. You can also select, sort and export transactions to personal financial management applications, such as Quicken, QuickBooks and Microsoft Money.
What is the charge for using eBank?
eBank is a free service provided to Stockman Bank customers. Bill pay is FREE on all personal checking accounts except Essential Checking, which offers bill pay for free for the first six months and then it’s just $5.95 thereafter.
What do I enter in the Access ID and Password box (on the login screen)?
You are prompted to choose an Access ID and a Password when you log on to eBank for the first time. This will be the Access ID and Password you will use to access your accounts from that point forward. If you do not remember your Access ID, please contact any of our Stockman Bank locations. For forgotten passwords, you can use the "Forgot Password" link at the bottom of the log on screen.
How many characters does my password need to be?
Your password may be 8-16 alphanumeric characters (at least one alphabetical character and at least one numeric character). Your password is case sensitive which means that upper and lower case characters should be typed exactly as they appear.
How do I change my password?
Once you’re in eBank click “Change Password” from the top row of buttons. Click the “Edit” button under the Password section and then enter your current password, then enter your new password twice. Your password may be 8-16 alphanumeric characters (at least one alphabetical character and at least one numeric character).
What do I do if I forget my access ID or password?
You may contact us by phone, email or during your next bank visit to select a new access ID or password. To speak with a customer service representative, call 1-877-300-9369 between 7:30 AM - 5:30 PM, Monday through Friday, and 9:00 AM - 1:00 PM on Saturdays, or contact your local branch. Click here to contact us by email.
What happens if I incorrectly enter my password?
If you enter your Access ID or Password incorrectly three consecutive times, you will be locked out of Stockman eBank. This is one part of our comprehensive security plan to ensure confidentiality. To gain access again or to receive a new password, contact us by phone, email or during your next bank visit. To speak with a customer service representative, call 1-877-300-9369 between 7:30 AM - 5:30 PM, Monday through Friday, and 9:00 AM - 1:00 PM on Saturdays, or contact your local branch. Click here to contact us by email.
Which accounts will I be able to view through eBank?
You may view any accounts on which you are an authorized signer.
How do I add accounts for viewing on eBank?
If you are not able to view all your accounts on eBank, please contact us by secure email (select Customer Service from the main menu bar and then select "Contact Us"). Include the account number(s) you would like added. To speak with a customer service representative, call 1-877-300-9369 between 7:30 AM - 5:30 PM, Monday through Friday, and 9:00 AM - 1:00 PM on Saturdays, or contact your local branch. Click here to contact us by email.
How do I view my account balances?
You may view your account balances by selecting Accounts from the main menu near the top of the screen.
How do I change my address through eBank?
You may change your address by selecting the Customer Service button from the menu bar or the Options Menu. Complete the Change of Address form and click submit.
What screens can I print on eBank?
You may print any screen that appears within the Stockman Bank website. To print, click on the Print option under File at the top left of your screen or click on the Print icon in your toolbar near the top of the page.
Does the balance shown on the Accounts Summary page include all transactions that have posted to my account?
On Checking and Savings information, all memo posted transactions (transactions that have been presented to the account including those presented today) are included in the balance, including: ACH transactions, eBank transfers, TeleBank transfers, teller deposits, ATM or VISA Check Card transactions made during the day.
On Loan information, the balances do not reflect transactions (advances, payments) made by using eBank, TeleBank, etc. in the current business day.
Will eBank display the transactions that are considered NSF (overdraw account)?
Yes, the transactions will be displayed on eBank. An exception would include a hold on the account.
How do I request a transfer of funds between accounts?
To transfer funds between accounts, select "Express Transfers. Complete the designated items including to and from which accounts and the amount to be transferred.
If you want to setup a funds transfer today but want the transfer to actually take place in the future, go into the account that you are transferring from and use the "Transfer" menu to setup the date, amount, and accounts involved.
NOTE: When setting up this type of transfer, you must first select the account that you are making the transfer from. You can select this account from the Accounts Summary page. Then proceed with the transfer process.
How do I make a payment to my Stockman Bank loan?
To make a payment to your Stockman Bank loan, select “Express Transfers”, designate the amount you wish to transfer and the loan payment will be made immediately.
To what types of Stockman Bank loans may I make payments through eBank?
You may make loan payments to the following types of Stockman Bank loans: installment, CreditLine and Home Equity Line of Credit.
How do I signup for ePay?
Consumer ePay: Consumers are automatically "enrolled" in ePay when they first sign up for eBank. Access and use the ePay system by clicking on the ePay button after you have logged into your account on eBank. The ePay button is located at the top of the screen along with the other action items.
Business ePay through eBank: Users are automatically "enrolled" in ePay when they first sign up for eBank. Access and use the ePay system by clicking on the ePay button after you have logged into your account on eBank. The ePay button is located at the top of the screen along with the other action items.
Business ePay through eBiz: Visit your Stockman Bank branch to sign up for eBiz, our online banking service for businesses, to enable access to business bill pay. For more information about our Cash Management services offered with eBiz please visit the Cash Management option under the services listed for Businesses.
How do I pay a bill once I'm setup for online ePay?
Consumer ePay: You may begin paying bills online within eBank by choosing the ePay option from the account fly out menu or once in your checking account you can click the ePay link in the second row of headings.
Business ePay: You may begin paying bills online by selecting “Bill Payments” under the Funds Management menu.
A "Getting started" page will appear and guide you through setting up your account information and paying bills. To use ePay, you must have a checking account. You may select your own vendors and set up the frequency and time you wish to have your bills paid. You may setup as many bills as you wish.
What is the cost for using ePay?
ePay is FREE on all personal checking accounts except Essential Checking, which offers ePay for free for the first six months, and then it's just $5.95 per month thereafter. The ePay fee for Essential Checking customers will be assessed regardless of how many payments you make. If you do not wish to use ePay, please notify us so we may discontinue the service and the fee from your account.
ePay is $10.00 per month on all business checking accounts. The checking account used to pay the bill payment will be charged the ePay fee.
Can I pay bills from multiple checking accounts?
If you have more than one account with us, you'll see a dropdown menu at the top of the payment form listing all your accounts. You can select any of the accounts shown in the menu as the source of the payment. Be sure you note the funds you have used from the account selected, and keep in mind the account must have a balance adequate to cover the payment you are issuing.
What is the earliest date I can make a payment?
For most bills, we can deliver your payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it.
When you enter an amount, ePay automatically displays the earliest date the biller will receive the payment. You can accept this date or change it.
When can I schedule payments?
Customers choose the date they want the merchant to receive the payment; this is the day the funds will be debited from their account.
Can I Overnight Payments so I don’t get late fees?
CheckFree gives you the option to have a check sent overnight mail to a merchant for a fee of $14.95.
What is the CheckFree Guarantee?
If a merchant does not receive a payment by the date specified, CheckFree will cover late fees up to $50.
Can I set up payment reminders?
Customers can set up email reminders when payments are due.
Can I receive my bills online?
Some merchants will deliver an electronic version of the customer’s bill via ePay.
Who can I pay using ePay?
You can pay almost any individual or business as long as they have a United States mailing address or receive mail at an FPO or APO address (APO - Abroad, APO - America or APO - Pacific). Please note that the following payment types are prohibited: Tax Payments, Court Ordered Payments, and Payments to Payees/Billers outside of the United States.
What happens if I do not have sufficient funds in my account to make a bill payment that I have setup?
If you do not have sufficient funds in your account, your bill will not be paid. To check if a payment has been paid or not, click on "Bill History" tab within bill pay. If a payment fails processing, the status changes to Failed. You receive an e-mail message and a letter notifying you that the payment has been returned to us. We make a second attempt to withdraw the money from your payment account. If this attempt also fails, you must resolve the problem with our Payment Processing Center.
Will my existing bill pay merchants transfer to the new bill pay system?
Your existing bill pay merchants and recurring payments will transfer to the new bill payment system, but your bill payment history will not.
Can I export my bill payments to my accounting software?
Under the Bill History tab you can download your bill pay transactions to Quick Books, Quicken, or Microsoft Money.
How do I change the account titles in the "description" column on my account?
You may personalize each account's title by selecting the "Options Menu" near the upper left of your screen. The Change Nicknames option allows you to personalize each account name.
How do I export my account data to Quicken, QuickBooks or Microsoft Money?
To export transactions to a personal finance application, click “Transactions export” under "Transactions”. You may select which transactions you want to export and the software format you desire. Quicken interchange format (.qif) = Quicken. Open financial exchange (.ofx) = Microsoft Money. Comma separate file (.csv) = Windows Clipboard or QuickBooks.
Is there an online help section to help me navigate through eBank?
Yes, you may go to online help anytime by selecting Help from the menu bar. You may choose from a variety of topics.
Where can I receive help to use Stockman eBank?
You may receive help online, by selecting Help from the main toolbar near the top of each page.
You may email your request by selecting Customer Service, and then select the "Contact Us" button. Type your request and submit.
You may speak with a customer service representative by calling 1-877-300-9369 between 7:30 AM - 5:30 PM, Monday through Friday, and 9:00 AM - 1:00 PM on Saturdays, or contact your local branch. Click here to contact us by email.
How do I change the viewing screen size of my monitor (instruction for PCs only, not Mac)?
The optimal viewing size (screen resolution) for eBank is 1024x768. To change your screen's resolution (for all applications), click on the Start button on the main windows screen. Go to Settings, then open the Control Panel. Select Display, then click on Settings. From there, change your screen size to 1024x768.
What is the daily cut-off time to complete transactions on the current business day?
Transactions completed on eBank Monday-Friday, before 6:00 p.m., will post to your account that day. Transactions completed after 6:00 p.m. will post to your account the next business day.
How do I know that eBank is secure?